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Refund Time Windows
All sales are final. Tickets are non-refundable for buyer-initiated cancellations.
If the organizer cancels or reschedules the event, see Event Cancellations & Changes below.
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Refund Policy
Platform default refund policy for shedyool Events.
info For event-specific refund policies, please access this page through the event's ticket purchase page.
updateLast updated: January 2025
Free and complimentary orders ($0) are never refundable on any policy.
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Policy Details
check_circlePartial refunds
Partial ticket quantity refunds allowed
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Refunds require organizer approval
cancelAfter check-in
No refunds after ticket is scanned
replayRequest limit
Up to 3 refund requests per customer
cancelPlatform fees
Platform fees are non-refundable
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Event Cancellations & Changes
If the organizer cancels the event, or cancels your tickets, the organizer must refund the full amount you paid for what was cancelled, even if this policy is all sales final. You do not need to request this refund. If you paid in cash, the organizer refunds you in person.
If the organizer reschedules the event by more than 24 hours, you may request a full refund within 14 days of the change.
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Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
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Fraud Prevention & Abuse
shedyool reserves the right to deny a refund request if fraudulent activity, chargeback abuse, unauthorized ticket transfers, or misuse of the platform is suspected.
Need Help?
If you have questions about refunds or need assistance, our support team is here to help.
