Help Center

Browse and find events near you.

• View featured events on the home page
• Browse all events in the event list
• Explore venues to find upcoming shows
• See event details, dates, and pricing at a glance

Purchase tickets with a smooth checkout flow.

• Select your ticket type and quantity
• Add optional extras like parking, merchandise, or services
• Pay securely with Stripe
• Receive your tickets via email instantly

Access and manage all your purchased tickets.

• View upcoming and past event tickets
• Download or resend tickets by email
• Track refund request status
• View your full order history

Manage your profile and preferences.

• Update your name, email, and phone number
• Upload a profile photo
• Sign in, sign up, or reset your password

Request a refund if you can no longer attend.

• Submit a refund request from your tickets page
• Check the event refund policy for eligibility
• Track your refund status in real time

Receive complimentary or VIP event invitations.

• Accept an invitation directly from the link in your email
• Decline invitations you cannot attend
• Invitations appear alongside your regular tickets

Create and manage your events end-to-end.

• Create new events with title, description, date, and image
• Track event status: Draft, Pre-Release, Active, Completed, Cancelled
• Schedule automatic activation with the Pre-Release timer
• Assign venues and configure seating modes

Configure pricing and availability for each event.

• Create multiple ticket types per event (e.g. General, VIP)
• Set regular and early-bird pricing
• Define sales windows with start and end dates
• Control ticket quantity limits

Offer extras alongside tickets to boost revenue.

• Service add-ons (e.g. fast-track entry, meet & greet)
• Product add-ons (e.g. merchandise, food & drink)
• Parking add-ons for venue parking passes
• Assign add-ons to specific ticket types or the whole event
• Use the Global Add-On Bank to reuse add-ons across events

Build and manage your venue layouts.

• Create venues with type, capacity, and address
• Use the Venue Builder to design seating charts
• Configure sections and seat maps
• Support for theatres, arenas, clubs, stadiums, and more

Invite VIP guests and manage complimentary tickets.

• Maintain a master contact list for your organization
• Create first-class guest lists per event
• Send batch or individual invitations
• Track invitation acceptance and decline status

Invite staff and control access with roles.

• Invite team members by email
• Assign roles: Admin, Event Manager, Refund Manager, and more
• iOS-only roles available: Box Office and Scanner
• Manage membership status (pending, active, disabled)

Create discount codes and promotions.

• Generate unique discount codes per event
• Set discount percentages and usage limits
• Track coupon redemption

Review and process customer refund requests.

• View all pending refund requests in one dashboard
• Set refund policies per event or organization-wide
• Process approved refunds through the funding flow

Track your earnings and financial details.

• View settlement history and detailed breakdowns
• Filter settlements by event
• Download settlement PDFs for your records
• Configure payout accounts in Account Settings

Manage your organizer profile and payment details.

• Edit your organization name and profile
• Configure payment and payout methods
• Use the Experience Switcher to toggle between organizer, staff, and buyer modes