The terms that apply when you publish events and sell tickets on shedyool Events.
This Organizer Agreement applies whenever you create an event, sell tickets, or receive payouts through shedyool Events. It is in addition to, and incorporated into, our Terms of Service — if anything in this Agreement conflicts with the Terms of Service, this Agreement controls for organizer activity.
By publishing an event on shedyool, you accept this Agreement on behalf of yourself and any organization you represent.
To act as an organizer, you must:
You are responsible for the accuracy of everything on your event page:
You set the face value of your tickets. By default the shedyool platform service fee and the Stripe payment-processing fee are added on top and disclosed to the buyer at checkout. You may instead elect, in your account settings, to absorb both fees — in that case the price you set is the total the buyer pays, and both fees are deducted from your proceeds. Your election applies to every event that has not yet sold a ticket, including events you created before making it; once an event sells its first ticket, that event's fee treatment is fixed for the life of the event.
Current fee rates are shown in your organizer dashboard. We may update fees with advance notice. New fees take effect for events you publish after the update.
Payouts are processed by Stripe to the bank account or debit card you connect at onboarding. The payout schedule shown in your dashboard is the default; we may hold payouts when there is unusual chargeback activity, fraud risk, or pending disputes, or when required by law.
You are responsible for all taxes owed on payouts you receive. We may issue tax forms (such as 1099-K) when required by applicable law.
You must honor the refund policy you selected at event setup. Eligible refund requests should be processed promptly through the organizer dashboard.
If you cancel an event, you must refund every ticket holder the full amount they paid for it. If you cancel some tickets, you must refund the full amount paid for those tickets. This applies even if the event's refund policy is all sales final.
shedyool does not issue these refunds automatically. We add a refund for each affected order to your Refunds page, and you approve and pay for each one. Ticket holders who paid in cash must be refunded in person.
If you reschedule an event by more than 24 hours, ticket holders may request a full refund within 14 days of the change, and you must honor those requests.
Refund obligations are between you and the ticket buyer. shedyool may facilitate refunds out of your account balance or, where the balance is insufficient, recover the funds from future payouts.
When a buyer files a payment dispute, you agree to cooperate by supplying evidence (event proof, scan history, communication records) within the time limits the card networks require.
Disputed amounts and chargeback fees may be deducted from your payouts. Excessive chargeback rates may result in payout holds, account limits, or termination.
When buyers purchase tickets to your event, we share their name, email address, and order details with you so you can fulfill orders, manage attendance, and provide event-related support.
You may use this information solely to operate the event the buyer purchased tickets to, and to comply with law. You may send marketing communications only to buyers who have opted in to marketing for your events, and every marketing message must include a working unsubscribe link.
You are an independent data controller for any further processing you perform on buyer data. You agree to comply with all applicable privacy and anti-spam laws, including GDPR, CCPA, CAN-SPAM, and equivalents.
You may not list or sell tickets for events that:
You may stop publishing events at any time. Events already on sale must be fulfilled or properly cancelled and refunded.
We may suspend or terminate your organizer access if you violate this Agreement or the Terms of Service, if your activity creates risk for buyers or shedyool, or if we are required to do so by law or our payment processor. We may also delist or unpublish individual events that violate this Agreement.
Termination does not relieve you of obligations to fulfill sold tickets, process refunds, or pay any amounts owed.
Whether you are setting up your first event or scaling to dozens, our team is here to help.
mailsupport@shedyool.com