The rules of the road for using shedyool Events to discover, sell, and attend events.
These Terms of Service ("Terms") govern your use of shedyool Events ("shedyool," "we," "us," or "our"), including our web platform at events.shedyool.com and our companion iOS applications.
By creating an account, buying a ticket, or selling tickets through shedyool, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
shedyool Events is a ticketing and event-management platform. Through the Services, organizers can publish events and sell tickets, and buyers can discover events and purchase tickets that are delivered electronically.
shedyool is a technology platform, not the seller, promoter, host, or owner of events listed on the platform. Each event is offered by the organizer who publishes it. shedyool is not responsible for the conduct of any organizer or attendee, the content of any event, or what does or does not happen at a venue.
You must be at least 18 years old to create a shedyool account. You agree to provide accurate information and to keep it up to date.
You are responsible for everything that happens under your account, including purchases, ticket transfers, and content posted by you as an organizer. Keep your credentials confidential and notify us immediately if you suspect unauthorized access at support@shedyool.com.
A ticket purchase is a contract between you and the event organizer, with shedyool acting as the payment and delivery agent. We confirm your order by email and deliver your tickets electronically. Until payment is captured and you receive an order confirmation, no ticket is reserved for you.
Ticket prices are set by the organizer. The price you see at checkout includes any platform service fee, payment processing fee, and applicable tax. The full breakdown is shown before you pay.
Tickets are valid only for the specific event, date, and time stated on the ticket. Lost or compromised tickets should be reported to us right away so we can reissue or invalidate them. Each QR code is single-use at venue entry.
Tickets may not be resold above face value where prohibited by law. We may cancel and refund orders we reasonably believe to be fraudulent, bot-driven, duplicated, or intended for unlawful resale.
If you publish events on shedyool, you also agree to our Organizer Agreement, which covers organizer-specific terms in detail. In summary, you agree to:
All payments are processed by Stripe. shedyool does not store full payment card numbers; Stripe handles card data as a PCI DSS Level 1 compliant processor.
Platform service fees and payment processing fees are disclosed before you complete a purchase. Organizers receive payouts net of fees on the schedule disclosed in their dashboard. Organizers are responsible for any taxes owed on their earnings.
Chargebacks, payment reversals, or excessive disputes may result in funds being held, refunds being suspended, or accounts being limited while we investigate.
Each event has its own refund policy, set by the organizer and disclosed on the event page before you buy. Eligible refunds are returned to the original payment method.
If an organizer cancels an event, refunds are processed automatically to all ticket holders, subject to any non-refundable fees disclosed at purchase.
For full details on refund windows, processing times, and non-refundable fees, see our Refund Policy.
You agree not to:
You retain ownership of the content you upload, including event names, descriptions, images, and branding. You grant shedyool a worldwide, royalty-free license to host, display, and distribute that content as necessary to operate the Services, including in confirmation emails, search results, and ticket artwork.
The shedyool platform, including its software, design, and trademarks, is owned by shedyool and protected by intellectual property law. Nothing in these Terms transfers any of those rights to you.
You represent that you have the right to upload and distribute any content you post, and that the content does not infringe anyone else's rights or break the law.
We rely on trusted third-party providers to operate the platform. These providers act as service providers handling your information strictly on our behalf and subject to their own terms.
Processes all card and wallet payments and handles card data on our behalf. See Stripe's terms.
Third-party identity, hosting, database, and email-delivery providers operate parts of the platform on our behalf under standard data-processing agreements.
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, shedyool disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted, error-free, or secure operation, and we do not warrant the conduct, content, or quality of any event, organizer, attendee, or venue.
To the fullest extent permitted by law, shedyool will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to your use of the Services.
Our total liability arising out of or related to these Terms or the Services is limited to the greater of (a) the fees you paid to shedyool in the 12 months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
Some jurisdictions do not allow some of these limitations, in which case they apply only to the extent permitted by law.
You agree to defend, indemnify, and hold shedyool harmless from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your use of the Services, your content, your events, or your violation of these Terms or any law or third-party right.
You may stop using the Services at any time and request account deletion from your account settings or by contacting support.
We may suspend or terminate your access if you violate these Terms, if your use creates risk for shedyool or other users, or if we are required to do so by law. Outstanding obligations, such as fulfilling sold tickets or processing pending refunds, survive termination.
We may update these Terms from time to time. When we do, we will update the effective date at the top of this page and, for material changes, give reasonable advance notice (for example, by email or an in-app notice). Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
We're happy to help. Reach out and a real person on our team will get back to you.
mailsupport@shedyool.com